Having 15+ years of management experience partnering with Spa’s & diverse hotel chains on efforts to exceed already high guest expectations, by providing superior service that will lead to increased market, share within an intensely competitive industry. Holding leadership skills with a friendly working environment & experience up-to-date, knowledge of industry best practices, interpersonal & communication skills.Negotiation & retail management.
• An out-of-the-box inspiration as it relates to Spa packages, training staff & creating matchless luxury unique treatments & global competitive recreation standers. • Able to develop and implement department operational goals, policies & procedures. Additionally responsible for leading efficient and effective operations including short and long-term strategic planning.
Self–motivated, energetic with an enthusiastic personality, driving for the result, problem-solving & decision making, leading, developing & training staff, innovation, cultural wariness. Strong customer service & excellent communication skills, facility maintenance, team management, sales & marketing strategies, health & safety standards.