Profile
Join date: Jun 22, 2021
About

Goal-oriented professional with extensive experience in overseeing all aspects related to spa management to ensure service excellence. Possess high level of qualification with a diploma in Somatology and cosmetology for face and body. Demonstrated expertise in delivering a variety of spa services (body treatments, massages, facials, and waxing) in a safe and comfortable manner. Proven success in providing outstanding customer service in a courteous, professional, and knowledgeable manner. Adept at applying best practices and up to date with market trends. Ethical and reliable in managing spa team members and beauty therapists to ensure high motivation and provision of high quality service. Capable of conducting training and development programes for staff as well as developing spa teams to achieve shared visions and goals. Articulate communicator; able to build and sustain strong relationships with senior management, employees, and other stakeholders.



 


Expertise & Soft Skills

Business Management

Outstanding Operations Management

Excellent Problem Resolution

Training & Development

Organizational skills

Vast Knowledge of Market Trend and Analysis

Accomplished In Team Management and development

Highly experienced in working with global vendors, tracking orders for spa supplies and equipment.


Commercial Skills

Highly Skilled in Business Acumen

Excellent Communications both verbal and written

Superior Customer Satisfaction

Enforcing internal policies and procedures to ensure the safety of the clients and also the employees




 

Professional Profile

01/2016 - Current

CCP-VVIP luxury Spa & Wellness

Manama, Bahrain

Spa Manager | Spa Therapist

Coordinated spa services for Vip Guests ( Formula 1 team, Celebrities)

Managing and procuring spa therapists 3-5 massage therapists ( Formula 1, Sports Events

Liable for procurement of top industry spa products and collaborated with global suppliers.

Produced personalized luxury spa programs for VIP guests

Spearheaded research in global markets in spa and beauty. And state of art technologies for massage therapies.

Supervised Covid procedures in spa. Making sure all masks are worn, glove are provided, social distancing is maintained. Temperatures taken.

Documented client records and information.


01/2015 - 01/2016

Navigator of the Seas, Steiner Transocean Inc

Galvaston , Texas

Ionithermist

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Increased spa profit by 20% through selling bundled packages, memberships and products.

Reduced spa budget by 5% through efficient use of time and products.

Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Recognized for top Sales performer

Collected patient history to analyze patient-specific needs and determine proper bodycare treatments.


01/2012 - 01/2014

Shambala Wellness Spa

Port Elizabeth , South Africa

Head Therapist | Assistant Spa Manager

Hired, led and provided performance management for all spa employees.

Maintained meticulous records to document client information.

Developed seasonal and targeted promotions to drive brand exposure and generate revenue.

Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.

Successfully supervised operations for spa, including staff personnel recruitment and management, implementing regular trainings to keep employee skills sharp.


01/2009 - 01/2012

Youtopia

Port Elizabeth, South Africa

Spa Therapist

Performed all spa treatments including hot stone, facial, and sugaring( hair removal) reflex.

Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.

Discussed body treatment needs and expectations with clients to maintain customer satisfaction.

Handled cash and credit card payments daily with consistent accuracy.

Double-checked inventories and staff stocking of treatment and sale areas.

Sold skincare products to patients according to specific needs, boosting overall revenue.

Answered multi-line phone, returned clients calls and scheduled appointments.

Converted 15% of service customers into product customers.



 

Education and Training

12/2010

Port Elizabeth

Diploma- Beauty Therapy+ Body Therapy in Cosmetology

Total Concept Academy


12/2010

Port Elizabeth

ITech Certified, SAAHSP, Beauty & Body Specialist in Cosmetology

Total Concept


06/2017

Denpasar, Indonesia

Certified in Balinese Massage | Certified in Reflexology | Certified in Hot Stone Therapy

Bali International Spa Academy



 

I.T Skills

Microsoft Excel- May 2014

Determine, analyze and improve a company's strategic goals

Calculate a company or department's budget and profit

Record data and data entry inputs

Build a schedule to track significant dates, project instructions or work progress

Microsoft Office Suit -May 2014

Creating and editing Formulas

Using pivot tables

Sorting Data

Sorting Clients booking and information




 

Certifications

● Elemis

● Natural Spa Factory

● Thalgo

● Africology

● Mama Mio

● Dermalogica

● O.P.I

● ReginA

● Babor

● Bliss

● AHAVA



Refrences can be provided on request.

Katelind Kingma
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