Spa and Wellness Manager

A dynamic professional with more than 16 years of rich multi-cultural and global experience in Operations and Development. Comprehensive experience in managing Spa operations including Grooming menu-planning, monitoring Inventories, Regular checks on the quality of treatment done by therapists. Creating procedures, service standards, operational policies and guidelines for maintaining quality & hygiene quality standards with clear understanding

Profound sensitivity to multinational cultures & consumer behavior with skills in interacting with customers from different nationalities, meeting their requirements through efficient customer handling skills &molding plans according to their feedbacks.

Developed competency in developing SOPs as well as establishing a performance-driven culture

that ensures accountability and personal ownership, training the juniors & developing service standards & operational policies for business excellence.