Customer Focused Service Workshop
Institution / Academy
The Healing Zone Training Centre
The Healing Zone Training Centre
We pride ourselves on the standards we set and the professional training we offer. Many graduates have accomplished great changes in their lives, through our training programs.
About the course
Are you working in the service industry, in a hotel, shop, sports centre, wellbeing or clinic? Do you deal with the companies customers? If you are 16+ would like to learn how to communicate effectively and be productive with customers and clients, then this course is for you.
This really fun webinar will allow you to develop your competency in customer service by observations
What you will learn
Deliver customer service
Understand customers
Principles of customer service
Manage personal performance and development
communication with customers on the telephone and in writing
promoting products
challenging customers and how to deal with them and much more
this training will help you progress to employment in customer service in a supporting role, for example:
Customer Service Assistant
Tele sales Operative
Help Desk Assistant
Retail sales
receptionist