May 14, 2022

The Peninsula Chicago

Spa Guest Service Agent

United States


Role Description

The Peninsula Chicago is seeking an Agent to join our Spa team and be an integral part of our guest-focused service.

Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
Grow within a diverse multi-outlet property.
Exceptional health benefits package and 401(k) with company match.

Key accountabilities

Ensure proper operation of all responsibilities of Spa desk operations
Knowledgeable and fully adheres to both Peninsula and Forbes standards.
Maintain consistency in performance in accordance with both Peninsula and Forbes standards
Communicate with all departments to create a guest centric experience
Be in full compliance with Head Office database requirements
Ensure efficient operation of the Spa Desk responsibilities with efficient handover

Role Requirements

General requirements

2 years of reception or spa desk experience in luxury property ideal
Knowledge of PMS/Opera and some knowledge in rooms department preferred
Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
Excellent command of written and spoken English

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.

About Us

Set along the famed Magnificent Mile section of Michigan Avenue, The Peninsula Chicago offers spectacular views over Lake Michigan and the glittering city skyline. Proud of its tradition of Midwestern hospitality, the hotel is considered the top choice for everything from accommodation to celebrations and corporate events in the city.