May 2, 2022

Kimpton - Charlotte Square Hotel

Spa & Leisure Assistant

United Kingdom


Role Description

Kimpton Charlotte Square – located in one of Edinburgh’s most beautiful squares in the New Town, this hotel is a perfect point between old and new. The hotel offers a fresh experience in the centre of the historic city, with a pristine, traditional outside and a buzzing edge inside. The hotel lives as a natural meeting point for the young-at-heart crowd of the city – a place of experimental, discovery and sociability. It inspires guests and locals alike with a face of timeless tradition, and a heart full of life and colour

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests

We are looking for Spa & Leisure Assistant's who can work a minimum of 40 hours per week.

Our Leisure Assistant will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience , you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product.

As a leisure assistant you will work to ensure the maintenance of spa and pool facilities ensuring health and safety standards are met, and obtain and record all relevant guest details including contact details, medical history and payment details

Role Requirements

To succeed as a Leisure Assistant, you will need:

To be passionate about delivering great service and be guest focused
Previous experience in a guest facing role
A passion for spa and wellness
Attention to details and ability to multitask duties
Knowledge of spa booking systems preferred but not necessary
Flexibility to work varied hours to include evenings and weekends
Experience with handling guests queries and complaints
To be willing to learn new things and work as part of a wide hotel team

About Us

Not bragging but we are part of the IHG hotels and Resort family, FTSE 100 Company, market leader in delivering True Hospitality for Good around the world.

In our managed Edinburgh properties, you can take full advantage of our £15 a month gym membership, with 20% off all spa treatments.

With 25% off in all restaurants & Bars, within both Kimpton Charlotte Square & InterContinental Edinburgh The George, and an amazing 50% off in Burr & Co coffee shop concept on George Street, you can enjoy all that our guests do at a discounted price.

£10.50 per hour, Plus Great IHG Perks!
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) 
Worldwide employee and friends & family hotel room rates
An Overnight stay plus 1 when probationary period passed
50% off on F&B when staying over in IHG properties on Employee Rate
Discounts on retail and various activities through our benefit portal
Employee assistance programme 24/7
Employee healthcare plan
Access to Mental Healthcare first aiders
Opportunities for career progression and to transfer around the world
Meals whilst on duty
Opportunities to get involved in our charitable and community activities
Most importantly, we’ll help you grow, and develop you as an individual