May 2, 2022

Coworth Park, Dorchester Collection

Spa Receptionist

United Kingdom


Role Description

Meet and greet spa guests, members, visitors upon arrival, confirm treatment details, provide appropriate information, escort to changing rooms, carry out full orientation.
Ensure positive, pleasant and supportive working relationship between Spa staff.
Be highly knowledgeable on all treatments, make recommendations and up sell as appropriate for the guest.
Provide treatment information by telephone and email, take appointments for individual and group bookings, process into SpaSoft appointment system, send out confirmations and 24 hour reminders.
Ensure that every guest is advised of our cancellation policy at the time of booking.
Carry out show rounds of the Spa, explaining the facilities and services.
Prepare guest bills, close to room accounts, credit card accounts or cash.
Carry out administration tasks, prepare reports, etc.
Take gift voucher requests, process in SpaSoft, and prepare vouchers.
Open spa reception in the morning and close down at night, following procedures and check lists.
Cash up at night, balancing reports and revenues, investigate and follow up on any discrepancies.
Handle membership enquiries, provide information, carry out show rounds for potential members.
Prepare therapists’ work schedules, be responsible for ensuring that therapists are aware of all changes to their schedule
When fully booked endeavor to rearrange shifts or call in additional resources to accommodate treatment requests.
Assist with stocktaking when required.
Take direction and instruction regarding day to day operation and project work from Spa management and Senior Receptionist.
Give direction and instruction to Therapists and Spa Attendants to ensure the smooth running of the Spa and guest satisfaction.
If job holder is a qualified therapist, to carry out treatments occasionally as required.
To assist in keeping all areas of the Spa clean, tidy and perfectly presented and specifically the ladies changing room when there is not a female spa attendant on duty.

Role Requirements

Experience within a spa, salon or hotel reception would be an advantage
Experience of cash handling
Ideally experience within a five star environment
Excellent use of Microsoft Office and previous experience of a Spa computer system
Excellent social and verbal communication skills
Customer service experience
Ability to multi task
Staying calm and composed at all times.

About Us

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.