May 14, 2022

The Peninsula London

Director of Spa and Wellness

United Kingdom


Role Description

The Peninsula London is seeking to hire a highly experienced Director of Spa and Wellness to oversee the pre-opening setup and on-going department operations pertaining to the Spa, Health & Fitness, and Recreation facilities whilst developing a curated guest experiences.

An exceptional opportunity to join our high-profile flagship hotel opening in London.
The Peninsula Hotels espouses luxury service, dedication to our customers and commitment to our employees.
Join our award-winning group, working alongside a highly experienced team.

Key accountabilities

Overall responsibility for the overall Spa and Wellness department and facilities
Develop a curated and thoughtful guest experience
Mentor and coach a high performance, customer centric team
Define the business strategy for the Spa and Wellness department to ensure on-going commercial success.
Ensure standards, KPI’s and targets are well communicated and achieved whilst delivering optimal financial returns.
Work closely with other departments such as as Sales & Marketing to conceptualize, and implement dynamic marketing programmes to drive club membership and Spa bookings, as well as market leading initiatives.
Act as a Peninsula Ambassador by engaging with guests, hosting events etc to develop a leading brand reputation for the Peninsula both in London and international markets.

Role Requirements

Minimum 5 years in a similar role within Spa (pre-opening experience is highly desirable)
Is a natural organiser, highly detailed and able to engage with guests.
Strong people leader and trainer having prior experience managing teams.
Strong commercial acumen
Ability to influence and communicate effectively.
Fluent English language skills and presentation ability.
Creative, innovative, and financial acumen (budgeting)

We are delighted to receive your CV and currently accepting early applications for this position with interviews due to commence in Qtr 1. We anticipate the position to start Q4 2022.

About Us

The Peninsula London, located at 1-5 Grosvenor Place in Belgravia, will overlook Hyde Park Corner, the Wellington Arch, Green Park and the gardens of Buckingham Palace. Upon completion, the hotel will have 190 guestrooms with 25 luxury Peninsula-branded residential apartments. The construction budget for the project is in the region of £800 million and our ambition is for the hotel and residences to set new standards in luxury and service in the London market.