Jul 20, 2022

The Four Seasons Resort O’ahu at Ko Olina

Director of Spa - $1,000 Signing Bonus

United States of America


Role Description

The Four Seasons Resort O’ahu at Ko Olina is looking for a Director of Spa who has a passion for excellence and the spirit of aloha.
The ideal candidate is someone who is a well-known Spa & Fitness leader in the industry and has aesthetic taste with the ability to create a tasteful spa environment and translate that into eye for detail and crispness. They understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps. They are articulate and confident, able to advocate the importance and relevance of the spa experience in the critical O’ahu market.

Join Our Ohana
We invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we continue to build upon our opening of one of the finest resorts in the world. We’re excited to bring the Four Seasons Experience to O’ahu for the first time and embrace the unique local culture here in Hawai’i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!

Manage and oversees the Spa department and all it entail.
Ensures the training of the Spa staff to meet and exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, company philosophy and objectives for the Spa.
The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees.
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
The ability to communicate with other departments to ensure a supporting team of professionals
The ability to communicate on all levels with staff, colleagues and management.
The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
The ability to develop and enhance programs and policies to ensure employers of choice and retention of high performers and high potential employees.

Operations Management:
The ability to work closely with Engineering to maintain quality and mechanical operation of all Spa equipment.
The ability to oversee the cleanliness of the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering.
The ability to understand and implement emergency response procedures and respond properly in any hotel/ spa emergency to assure staff and guest safety.
The ability to effectively integrate Spas with the Resort operations wherever possible and in accordance to the direction of Spa trends.
The ability to utilize all computer systems relevant to the departments.
The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.
The ability to anticipate, in advance, all materials and supplies and assure their availability
The ability to be certified in CPR (Cardiopulmonary Resuscitation) and first aid and also assures sufficient number of certified spa staff is on premise at all times.
The ability to be cross-trained in all functions of the spa where appropriate.
The ability to develop new treatments/concepts to continually keep the Spas at the forefront of the industry.
The ability to perform other tasks or projects as assigned by hotel management and staff.
The ability to interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests.

The ability to predict trends and implement for the good of the business.
The ability to liaise with the Public Relations Department in order to promote the Spa and all relevant treatments/philosophies.

The ability to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department-related materials and assets, according to standards to ensure for smooth operation.
The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
The ability to promote growth through increasing revenue and daily operational efficiency.

Role Requirements

Preferred Qualifications and Skills
3 to 5 years of previous Luxury, Spa management experience
Previous experience working in a Spa non-management role (Therapist, Esthetician, Fitness, etc.) Preferred
Bachelor’s Degree in a Relevant Field of Study Preferred

About Us

About Four Seasons Resort O'ahu at Ko Olina
On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.
Chic and light-filled with vast ocean views, our 371 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.

Working at Four Seasons
Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.