Responsible for the day to day management of all health and wellness operations including successful co-ordination of all departments and team members to ensure that guests receive a seamless experience during their stay.
To have overall accountability for the management of the Health and Wellness business planning and budgets. Review business results monthly to ensure the Company is “on track” and direct any necessary corrective action.
Provide centralized direction and coaching to all health and wellness heads of department and advisors so as to develop a team of core Health and Wellness staff including; setting skills training goals and ensuring therapy qualifications, skills levels, treatment standards and therapy outcomes meet the expectation of a 5-star health and wellness retreat.
Ensure that all health and wellness operations have accessible SOP’s to ensure standardized procedures are described, trained, understood and applied.
Ensure that all health and wellness team members have the appropriate career development and that their welfare needs are taken care of in line with Company standards and philosophy.
Responsible for sourcing trade testing and scheduling of all Visiting Consultants as well as overall responsibility for ensuring their tenure at resort is both profitable and enjoyable.
Management of all guest illness through the health and wellness team, and outside service providers
To establish rapport with guests, maintaining excellent guest relationships and encouraging repeat business.
Handle all guest issues, requests and enquires as they relate to wellness services.
Minimum – Bachelor’s degree in health and wellness related field
Additional training in Conventional and Complementary Medicine qualification such as TCM, TTM, or NLP, CBT, Counselling, Hypnotherapy, Energy Medicine, Yoga or Ayurveda.
Master Degree in Business Development or marketing
At least 10 years management experience, preferably in a hospitality setting.
At least 4 years experience as a practitioner in health and wellness
Excellent interpersonal and clinical skills with the ability to inspire guests to a healthier living.
Excellent organizational, written and verbal communication skills (English) and computer skills.
Ability to prepare budgets and review financial performance.
Ability to work on marketing plan on health and wellness products with marketing team
RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat
RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional Chinese Medicine (TCM), Ayurveda, Energy Healing, and Therapeutic Spa. The range of treatments, facilities, and services is unmatched anywhere in the world. RAKxa will be able to treat guests with a wide array of health issues and concerns.
RAKxa’s world-class doctors and specialists across a multiple of disciplines work together to assess each guests and gain understanding into their root causes of problems. This allows them to combine multiple disciplines of medicine into one comprehensive treatment program, completely individualized to each guests, whether they’re business executives, active retirees, young entrepreneurs, or high-performance athletes, to have most appropriate and effective treatment.