Providing a unique experience and service to all Aman Spa guests
Provide detailed consultations with Aman Spa guests to ensure their wellness experience during their stay is personalized
Continual development of Spa menu to ensure the guest experience remains fresh and regionally relevant
Overseeing all departmental functions including short and long term planning, as well as day-to-day operations
Ability to provide our guests with a variety of treatments at short notice
Direct and manage guest service standards which are consistent with the Aman philosophy
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Manage the Spa in the most efficient way, maximizing Spa occupancy and/or revenue in order to surpass budgeted objectives
Maintain key contacts within the Spa industry to ensure a continued high profile of the Aman Spa within niche markets
Proactively seek to provide refined luxury service ensuring guest satisfaction
Provide input and direction in the developments of the departments’ budget
Recruit and develop specialist Spa staff, maintain succession plans, and provide opportunities for staff to take on more responsibility
Ensure constant compliance with company policies, and legal requirements
Ensure adherence to guest service standards within established departmental policies and procedures
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in the market
Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Be knowledgeable of resort information to answer guest inquiries
Identify and report defects throughout the Spa; notify General Managers immediately of hazards, injuries, equipment or processes that may negatively affect the operations
Ensure Spa property and equipment is properly used and maintained
Protect and utilize Spa assets in a responsible and professional manner
Review month to month financials and reports to determine gain or loss in profit margin and determine how to correct or justify. Must also manage monthly activity of all inventories and monitor departmental expenditures
Supervise staff to ensure they adhere to company policies and procedures as well as being alert to their duties and responsibilities
Coordinate and conduct performance appraisals of the Spa staff in accordance with property and company guidelines and procedures
Conduct regular staff meetings to ensure that communication is strong
Any other duties as required
Five years experience in Spa Operations
Minimum three years of managerial experience in relevant field
Knowledge of general health and sanitation codes
Strong strategic planning, project management skill and superior decision-making while managing multiple priorities
Demonstrated ability to work in a fast-paced and demanding environment, maintaining a professional attitude to deal effectively with guests, management and employees
Professional appearance and demeanor
Must be willing and able provide guests with a variety of spa treatments
Fluency Japanese and English
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.