We are looking for an Spa Manager with a strong Spa and Wellness background who will work closely with the various hotel departments in the overall success of guest satisfaction. This role will oversee the day to day operation of the Spa and all associated areas. Reporting to the Director of Spa, the Spa Manager provides positive leadership and effectively manages Spa employees as well as ensuring compliance with all Four Seasons standards.
Manage and oversee all Spa areas (Spa and Retail)
Lead spa team (spa receptionists, spa therapists, spa attendants and freelancers).
Ensure the highest level of guests’ experience thought monitoring their preferences, greeting and meeting them, quality treatments check.
Work closely with Engineering and Housekeeping to maintain hygienic and safe environment according to local legislation and full guests’ satisfaction.
Create and maintain professional and fruitful relationships with third party providers, vendors, suppliers and freelance staff.
Control financial performance of the department, participating in tender and inventory processes, annual operating and capital investment budgeting.
To be responsible and drive the Marketing/PR activities and spa promotions in close collaboration with Sales/Marketing/PR in-charges.
Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends.
Elaborate on a competitive pricing strategy, comprehensive treatment offering as well as relevant product retail line. Maintain an interesting treatment menu and stay abreast of trends in the industry to be incorporated. Choose and maintain the finest spa and retail products.
Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
Being able to interview, train, schedule, and monitor employee performance.
Being able to lead by example, deliver feedback, training, performing reviews and disciplinary conversations to team members as necessary.
Complete payroll for all Spa and Fitness personnel.
Properly manage stock and store retail offerings including inventory processes and communication of product needs.
What You Will Bring
The Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is looking for a Spa Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of Spa Department , the Health Club Manager works across disciplines to deliver an exceptional experience.
Minimum of two years Spa management experience
Reading, writing, and oral proficiency in the English language
Thorough knowledge of service, cost control, labor controls, and merchandising
Excellent personal presentation, interpersonal skills, and problem solving skills
Strong management and development skills are essential
Solid knowledge of Spa operations including systems
Candidate must hold the legal right to work in Thailand as well as being able to effectively communicate both speaking and writing in Thai and English.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides Peoples with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.
Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.