Nov 8, 2022

SENSASIA Management Consultancies

Arabic Speaking Customer Experience Officer (C.E.O)

United Arab Emirates


Role Description

Our CEO’s are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Company. It is critical that CEO’s are able to establish interpersonal relationships with customers and all team members and communicate well, being the first point of contact in the Spas. CEO’s are responsible for monitoring day to day reception operations at the assigned branch including scheduling breaks, ensuring balanced bookings and room assignments.

ACCOUNTABILITIES AND RESPONSIBILITIES – include but are not limited to:
Following all company policies & procedures
Be flexible and accommodating with all requests made by direct supervisor or Manager
Attend all trainings as may be set from time to time by direct supervisor or Manager
Provide outstanding customer service to SENSASIA clients at all times
Ensure spa appointments, therapist breaks and room assignments are scheduled efficiently and in a manner that allows us to maximize potential bookings and where required contact guests to suggest amending timings
Drive business and loyalty through exemplary guest service including remembering and showing recognition to regular clients, updating client records with preferences and ensuring therapists are aware of all client preferences prior to the guests arrival
Ensure client records are completed for the therapist to conduct a thorough screening prior to commencing the treatment;
Have a complete knowledge of all spa treatments, promotions and loyalty / membership programs including prices, durations, benefits, terms & conditions etc;
Report and record all members/client challenges in line with our policies & procedures and inform the Spa Manager of all situations whether resolved or not;
Where needed by team members, report / communicate any stock shortages, requests for orders or branch transfers and any maintenance related issues in line with our procedure
Update data for all daily, weekly and monthly reports as requested by Spa Manager or Head Office Leadership Team, ensuring all information is sent on time and checked for accuracy
Receive payment by cash, credit card, vouchers and ensure all methods are valid / approved, received in full & recorded as per our standards
Enter transactions in the cash register and provide customers with the total bill;
Ensure that all revenues arising from Spa activities are properly registered at the close of each shift
Establish long term professional relationship with SENSASIA clients, employees and business partners
Ensure that the reception desk is kept organized, clean and tidy at all times and take ownership of the cleanliness and organization of all areas in the reception including all displays, retail spaces, walls & seating areas
Ensure the efficient smooth running of the day-to-day operation, service, cleanliness and safety in the reception area

Role Requirements

1 year previous experience in reception, sales or customer service field desired;
Excellent communication, organization and interpersonal skills;
Customer service focused and passionate about delivering an outstanding guest experience;
Positive attitude, ability to handle pressure and efficiency in the time management;
Attention to detail, highly organized and focused;
Fluent in English (both verbal and written);
Additional languages are an advantage
Well versed in Microsoft Office (Word, Excel, Power Point)
Excellent product and treatment knowledge;
Team leader skills and ability to work efficiently without direct supervision;

Applicants Requested to e-mail CV & Cover Letter to susan@sensasiaspas.com

About Us

SENSASIA is the largest independent, multi award-winning spa group in the UAE, with a portfolio of bespoke spa locations, located in premium city spots and offering clients a sensory journey through blissfully indulgent experiences – stemming from Balinese grace, Japanese elegance and Thai tradition since 2004.

Applicants Requested to e-mail CV & Cover Letter to susan@sensasiaspas.com