To have impeccable personal presentation at all times, highly groomed, polished appearance.
Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa’s business is massage of various kinds including Deep Tissue Massage.
Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
Respect guest’s privacy and confidentiality at all times.
Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.
Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
Assist with stock taking when required.
Attend treatment and product training courses as required.
Participate in team meetings.
Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
Be conversant with hotel policies regarding health and safety, fire and security.
Assist with receptionist and spa attendant duties when required.
Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
Minimum NVQ Level 3
Ideally a qualification in deep tissue massage
Previous experience in a five star spa environment
Attention to detail
Excellent presentation standards
Strong customer service skills
Please note: a points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 1 January 2021, and this role does not provide visa sponsorship. Based on this new system:
Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to apply to work in the UK.
EU, EEA or Swiss citizens who already lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme by 30 June 2021 and obtain a settled or pre-settled status to continue living and working in the UK after this date.
All other nationalities that require a visa to be eligible to work in the UK will continue. Please refer to the official government website for further information.
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.