Delivering a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
To be fully aware of current and future services offered by the hotel and to make suggestions for improvement, expansion or creation of new services.
To keep up-to-date with the Guest Survey Tracking System results and to seek to positively influence these results by following the Mövenpick Hotels and Resorts Brand Service standards.
To have a thorough knowledge of Health and Spa Departments as well as other applicable services offered by the hotel
To actively up sell all the appropriate Spa, retail and fitness services to the guests.
To ensure that the departmental operation budget is strictly adhered to maximizing revenues and minimizing expenses.
To organize and perform Beauty Therapy Treatments in rooms set up to the Mövenpick Hotel Jumeirah Beach Standards as detailed in the Departmental Operations Manual
To effectively offer a consultation to each guest prior to the treatment
To confidently recommend and up sell additional treatments to guests. To try to rebook them where ever possible.
To ensure the treatment rooms are clean, well stocked up and are properly set up prior to commencing the treatment.
Your experience and skills include:
Previous experience in a similar leadership role is an asset
Strong interpersonal and problem-solving abilities and the ability to lead by example
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing: