Is directly responsible for the day to day key processes in his/her area of work
Assists his/her supervisor in executing the day to day operational requirements
Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends and actively participates in all scheduled training sessions
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assist colleagues whenever necessary, including juice bar, retail and attendant coverage.
Attends and actively participates in all scheduled training sessions, daily briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any other cognate duties as and when required
Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments and body treatments. Recommend further treatments to guest which address their concerns and preferences
Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences
Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others
Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages
Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room)
Has good knowledge of Body anatomy and physiology
Adheres to the department policies & procedures, standards and sequence of service.
Records guest preferences in detail after each treatment for future reference.
Efficiently operates Spa Soft system to be informed of bookings and guest details.
Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills.
Conduct accurate monthly inventory for all professional supplies
Up sells the Spa retail as a home care for guests in a personalized and knowledgeable manner
Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner.
Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
Adhere to Spa Soft booking schedule and arrive at least 5 minutes prior to appointment time to meet your guest.
Spa atmosphere must be maintained with proper music, lighting, temperature and aroma.
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up
Performs any additional cognate duties as assigned
2 to 3 years of relevant experience in spa therapy in a five star hotel/resort.
Fluent in English and French.
Technical education in physiotherapy is preferred.
Willing to conduct cross gender treatments.
Works well in a team environment.
Flexible with schedule and prepared to work a variety of shifts, including overtime and adjust shift and/or off days according to operational requirements.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.