Jun 20, 2022

The Dorchester

Spa Manager - (Fixed Term, Maternity Cover)

United Kingdom


Role Description

As a Spa Manager at The Dorchester, here are just some of the great benefits you will receive:
Fantastic Employee bonus scheme and Excellent Service charge
Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
50% F&B discount at selected bars and restaurants within the Dorchester Collection
Vibrant Social events that bring employees together including Summer party and Winter ball
Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
£ 750 bonus when you recommend a friend
Access to immediate wellbeing advice, because We Care about our employees
Commission on net retail sales
Free product and voucher rewards from our suppliers if targets are achieved
Discounts on spa treatments, retail products and hair appointments.
What you'll do
You’ll love what you do and take pride in delighting our guests:
You will be responsible for overseeing and ensuring the smooth operation of the Spa on a day to day basis, this will include checking standards and procedures to ensure that customer’s satisfaction is always met, and leading, mentoring and training team members.
You will also be entrusted with looking after the financial and people aspects of the Spa, and some of your duties will include running and interpreting financial reports, looking after the team payroll, and assisting with the recruitment and on-boarding of new colleagues.
You’ll show flexibility and creativity in dealing with customers’ special requests and in dealing with challenges that may arise during the day
The items shared are the essence of a day in the life of a Spa Manager, but we’ll make sure you are provided with specifics on how we care for our hotel

Role Requirements

A beauty therapist qualification in either ITEC, CIBTAC, CIDESCO, NVQ3 or equivalent
Knowledge of spa membership management
Previous experience as an assistant manager in /five star spa operation, preferably within a hotel
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Accounts Payable Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.

About Us

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.