An exciting role has arisen for a talented Sports and leisure Gym Attendant Role to join the pre-opening at Jumeirah Muscat Bay Resort. The main purpose of this role is to provide service relating to all aspects of the Gym reporting to fitness professional. To work in rotation with other Guest Services Assistant ensuring a friendly welcome to the health club or any other Sport & Leisure facilities, guest satisfaction and the highest standard of service at all times.
Your key responsibilities will include:
Setting up, maintaining and cleaning equipment, welcoming guests, explaining programs and activities, explaining to the guests how to use the equipment
To follow all standard operating procedures, as specified by the Jumeirah Muscat Bay and Municipality.
To ensure gymnasium & Health suite is operated in accordance with the Health and Safety policy of the Jumeirah Muscat Bay.
To provide professional services to our guests in accordance with Jumeirah standards operation, presentation and sanitation, in a gracious and professional manner whilst ensuring the guest safety at all times in the Health Club
To liaise with line management and guests on a daily basis.
To ensure all equipment is cleaned and operated in accordance with the operating instructions from the manufacturer.
To know the benefits and prices of the energy products on retail so as to be able to up-sell
To report to the supervisor/manager /maintenance personnel on faulty equipment.
To carry out any other reasonable request as deemed necessary by Senior Supervisor/Management.
Answer telephone calls within 3 rings and adhering to the Hotel Telephone Standards
Attend to all guests who approach the reception area in a timely/ professional manner.
Attend to guest registration procedure efficiently and reservations using the Baron System, taking note of all essential details.
Handle guest messages and communication needs.
Enter all guest data in the computer immediately and accurately.
Ensure that leaflets and flyers are always available.
Handle guest request and enquiries providing accurate information.
Handle and provide towels / locker key to all members and guest
Demonstrate a thorough knowledge of basic cashiering as provided by the accounts department and to be proficient in cash handling, book keeping and cash transfers.
Demonstrate a thorough knowledge of all the products and services of facilities and the hotel as a whole and to be able to sell these services and products to the members/guests.
Participate in any scheduled training programs.
Conducts show around with regards to guest/membership facilities.
Responsible for maintaining, updating and filing records of aerobics classes, fast messages & Lost & Found etc.
Ensure that all sports/activities supplies are available at all times.
Maintain the cleanliness and tidiness of the reception area at all times
Collect the general requisition on a weekly basis
Ensure that relationships with colleagues are good maximizing team spirit and co-operation to the good of the department and the hotel.
Ensure that guests and members adhere to the club rules & regulations.
Prepare and offer cold towels to gym users as per set S.O.P
Ensure that there is sufficient supply of Jumeirah Branded drinking water (cold & room-temperature)
In order to be considered for this role, you should have the below qualifications and experiences.
Secondary Education or Equivalent
Flexible and with good Team spirits
English communication skills
Strong interest in the health and fitness industry
2 year minimum experience working in a multi cultural / 5 star hotel environment with the similar role will be an added advantage.
Knowledge of health and fitness industry
About the Benefits
This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.