Jun 20, 2022

Jumeirah Messilah Kuwait

Spa Receptionist



Role Description

An exciting opportunity to ensure all guests are served and cared for through efficient operation of the Spa reception desk, and to ensure they are fully informed of all services and facilities available at Talise Spa.

Main duties include:
To provide courteous and professional service at all times.
Welcome guests, greet guests and members, explain and up sell the facilities and services available.
Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
To understand all current activities & promotions within the Spa & Hotel.
Maintain daily operations, including opening, operating and closing procedures.
Participate in any scheduled training programs and attend the internal spa meetings.
Record in appropriate logbook any guest requests, complaints or engineering requests.
To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.

Role Requirements

High school graduate
Previous experience working within guest service and customer care
Fluency in written and verbal English language.
Computer skills
Guest focused
Team player
Fluency in written and verbal Arabic language
University Diploma or Degree
Previous experience within a Spa environment
Knowledge of treatments
Ability to manage various tasks/projects
About the Benefits:

This position offers a highly competitive salary and benefits which includes: housing, vacation ticket allowance equivalent to a return ticket to home country every 2 years, incentive plans, life and accident insurance, laundry, meals and transportation.

About Us

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

The Jumeirah Messilah Beach Hotel and Spa is ideally located in a secluded area with easy access to Kuwait’s Central Business District, airport and major attractions. Currently in its soft opening phase, the beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, six restaurants along with cafés and lounges, a 3 500 m2 ‘Talise Spa’, a 200-metres private beach, two swimming pools and a children’s play area. Additionally, extensive conference and banqueting facilities are available, including a showpiece 1950 m2 Badriah ballroom.