May 14, 2022

Aman New York

Spa Attendant

United States

New York

Role Description

The Spa Attendant will meet and exceed guest expectations by providing efficient and courteous spa and wellness services in accordance with Aman’s Ambition, Purpose, Brand Pillar’s, Values and Spirit. The Spa Attendant is responsible for, but not limited to, the overall spa and fitness staff tidiness and appearance.


Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required:
Front Desk
Spa Retail Area
Relaxation Area
Wet Area
Fitness Center
Spa Suites
Report dysfunctional equipment to Spa Operations Manager
To maintain inventory of supplies for the operations of the spa and fitness
To attend daily line-ups, weekly and monthly spa meetings.
Will be expected to assist various demonstrations and events.
To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Management team.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Assist in all areas of the spa and fitness as and when necessary.
To be adaptable and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa and Fitness Management Team.
Will be responsible for the maintaining the cleanliness of the entire Spa and Fitness in particular the changing rooms, toilets, showers, relaxation areas, fitness center and Treatment suites, pool area, wet areas. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.
Will have attention to detail and be able to arrange spa items in a decorative manner.
To assist in the smooth flow of the guests journey throughout the day.
Will be expected to aid therapists in setting up for treatments and clearing away after.
Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen.
Assist with cleaning of pool area outside of operating hours.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Courtesy to guests and other members of staff at all times.
To attend to guests in both the relaxation, pool area, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa and Fitness Management.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Maintain spa facility tidy and clean based on our hygiene standards 
Ensure high knowledge of additional hotel services, Rooms, F&B etc. 
Support during all spa and fitness special events and activities as requested
Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs 
Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily
Ensure high standards of personal presentation and grooming 
Attend hotel and spa & fitness training sessions when requested by management
Maintain positive  interactions with  guests  and  maintain a positive relationship  with  colleagues 
Carry out any other duties and responsibilities as assigned by spa and fitness management team.

Role Requirements

2 Year Experience in a luxury hotel environment or similar
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus

About Us

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking charge, leading by example and an immense sense of pride in our work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.