May 3, 2022

Fairmont, Grand Del Mar

Operations Lead

United States

San Diego

Role Description

To ensure a smooth, five-star experience at check in/out and during reservations for all guests of The Spa while exceeding every guest’s expectation all while maintaining a positive working environment.

What you will be doing:

Lead reception team to greet and check in/out guests to ensure there is a five-star experience from beginning to end.

Lead team with spa tours and various other tasks to deliver high quality guest service to our discerning guests.

Be available to help with Retail duties as directed by Spa Management to include retail/skin care product sales.

Assist guests to respective locker areas to avoid any confusion.

Lead reception team with basic accounting knowledge as it relates to cash handling, credit and room charges.

Address guest’s concerns or questions, resolving appropriately.

Take ownership of any guest related problem and handle accordingly.

Assure a clean, crisp and sanitary spa.

Maintain knowledge of Book 4 Time System and Point of Sale System.

Comply with all Company safety and health policies and procedures.

Requires standing, walking, sitting and bending during shift.

Ability to book multiple appointments for guests on the phone and in person.

Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.

Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.

Maintain availability and dedication to The Center for Wellbeing, being available to work weekends, holidays, and evenings.

Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.

Communicate all necessary information to appropriate parties in a polite and professional manner.

Maintain personal appearance and grooming standards consistent with the management standards.

Perform other duties as assigned by supervisor and/or manager.

Lead concierge team to be accountable for all public area operations locker room area.

Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives.

Lead team to provide personal attention to the guests/members to ensure a pleasant visit for each guest and maintain effective guest relations.

Lead concierge team to prepare locker room and whirlpool equipment and supplies daily

Lead concierge team to replenish guest amenities and towels as necessary to include juice bar and lounge area and locker room; keeping area immaculate.

Perform daily general cleaning and minor maintenance tasks in the facility.

Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.

Work cooperatively and professionally with all departments.

Attend regular department meetings as directed by the Spa Operations manager or Director of Spa.

Keep management informed with all guest, staff and program issues

Other duties as assigned by Lead Attendant or Manager to include special projects and/or basic maintenance of the facilities

Role Requirements

Your experience and skills include:

Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.

Knowledge of basic computer functions as related to The Center for Wellbeing.

Able to multi-task to ensure there is smooth transition from guest to guest.

Create and maintain a professional, safe, nurturing and healing environment where the experience at The Center for Wellbeig lends itself to making a difference in our guest’s lives.

High School Diploma or equivalent preferred.

Valid California Drivers License; CPR certification within 90 days of hire.

Some computer knowledge helpful; not required.

Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles

Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.

About Us

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V