May 14, 2022

Aman New York

Massage Therapist

United States

New York

Role Description

The Massage Therapist will meet and exceed guest expectations by providing efficient and courteous spa and wellness services.


Provide a professional treatment to guests with technical knowledge and fine skills
Promote our products with detailed knowledge 
Conduct spa tours to guests
Professional Consultation for treatment guests 
Controlling inventories for treatment and retail items 
Maintain spa facility tidy and clean based on our hygiene standards 
Ensure high knowledge of additional hotel services, Rooms, F&B etc. 
Support during all spa special events and activities as requested
Responsible for maintaining knowledge of all spa and member activities, spa treatments, spa products, fitness and wellness programs 
Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily
Ensure high standards of personal presentation and grooming 
Attend hotel and spa training sessions when requested by management
Maintain positive interactions with guests and maintain a positive relationship with colleagues 
Carry out any other duties and responsibilities as assigned by spa management team

Role Requirements


3 Year Experience in a luxury hotel environment
National/State recognized Massage Therapy and/or Aesthetics Certification
Basic Computer and typing skills
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is preferred

About Us

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking charge, leading by example and an immense sense of pride in our work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.