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May 14, 2022

SENSASIA Management Consultancies

Assistant Spa Manager - Roaming

United Arab Emirates

Dubai

Role Description

The Assistant Spa Manager plays a key and influential role in the day to day running of the spa to achieve the performance and service delivery in line with SENSASIA brand standards.

Key Accountabilities:

Ensure that the guest experience is in line with the expectations of the Hotel and SENSASIA Head Office
Assist with managing the Spa marketing & public relations initiatives to increase hotel visibility, client visits, and revenue.
Drive and manage all Spa team members to achieve and exceed monthly and annual revenue goals.
Manage the treatment schedule daily to ensure proper coverage for all Spa team members and identify potential areas of new sales opportunities.
Work with your Spa team and trainers to rectify any shortfalls or anomalies in retail and service performance.
Be responsible for building client relations, creating and managing comprehensive guest profiles, and maintaining meticulous standards to guarantee guests satisfaction.
Work closely with the Spa Reception team, maintaining and implementing processes and protocols to ensure SENSASIA brand standards are maintained and all opportunities for up-selling are being met.
Prepare & conduct Spa annual performance management plans and employee reviews.

Role Requirements

2-3 years’ experience in luxury Spa or Hotel Front of House Management.
Experience of working within 5-star spa environment at supervisory or assistant manager level where excellent standards and service delivery are required.
Computer literate with knowledge of major spa software.
Proven leadership and motivation skills.
Experience in implementing spa marketing and promotions.

About Us

SENSASIA Management Consultancies is an Award Winning Spa operations company, with high-end Day Spas and 5* Hotel Spas. The company is expanding and seeking enthusiastic and passionate Spa leaders who are hungry for growth and thrive on exceeding expectations.

This role may require movement and the successful person may be assigned to multiple spas for short periods of time including vacation cover or pre-opening task force support.

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