Jun 5, 2022

Fairmont Pacific Rim

Spa Experience Coordinator & Spa Attendant - Full Time



Role Description

Spa Experience Coordinator – Spa & Fitness Attendant (Dual Role)

First impressions are everything! As the next Spa Experience Coordinator/Spa & Fitness Attendant our Guests will enjoy the professional and personalized spa experience you have curated for them. The expertise you provide will ensure our guests have a memory to share from reservation to spa visit to check out and beyond.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
Identify, empathize and appease guest concerns
Maximize departmental revenues through treatment and retail upsells.
Engage in monthly boutique incentive program through individual and team goals.
Operate point of sale system, ensuring accurate guest folios
Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.

Role Requirements

Your experience and skills include:
Service focused personality is essential; experience is an asset
Fluency in English; additional languages are a plus
Minimum of 2 years’ experience in spa or hospitality industry
A passion for spa and wellness
Previous experience in a luxury environment is an asset
Previous experience in retail sales an asset
Diploma or Degree in hospitality or related field an asset
Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor.
Energetic individual who is able to prioritize to complete many diverse tasks concurrently
Computer literacy in Office, Word, Excel
Previous experience in booking software an asset

About Us

Your team and working environment:
Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests
A team dedicated to ensuring guests leave feeling rejuvenated

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.