Is directly responsible for the day to day key processes in his/her area of work
Assists his/her supervisor in executing the day to day operational requirements
Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
Attends and actively participates in all scheduled training sessions, daily briefings and meetings
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assist colleagues whenever necessary, including juice bar, retail and attendant coverage.
Maintains a clean and orderly work area and promotes a safe working environment
Performs any other cognate duties as and when required.
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
Spa atmosphere must be maintained with proper music, lighting, temperature and aroma.
Has a thorough understanding of and efficiently operates available resources, including databases such as Spa Soft, Bodet, Workday and Lotus Notes
Updates guest profiles, preferences and appointments in Spa Soft accurately
Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up
Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills.
Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner.
Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures.
Always perform quality check by asking guest’s feedback after their Spa experience
Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager
Respond properly in any emergency or safety situation
Perform other tasks or projects as assigned by hotel management.
Handle guest complaints if possible by taking ownership and notify spa management immediately
Keeps accurate inventory of operating supplies and submits purchase orders to replenish stock in a timely manner
Process all financial transactions for retail, spa treatments through Opera and credit card terminal for accurate billing purposes without causing any delays to guests
Follows impeccable telephone etiquette
Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
Has 1 - 2 years of relevant experience in 5 star hotels or resorts.
Technical education in Hospitality is preferred.
Possesses finesse, personal flair and interpersonal skills.
Fluent in English and French knowledge in a relevant foreign language is preferred
Possesses aptitude and upward mobility.
Works well in a team environment.
Flexible with schedule and prepared to work a variety of shifts, including overtime and adjust shift and/or off days according to operational requirements.
Computer literate, including Word and Excel with good letter writing aptitude.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.