Indoor Spa

Consulting Services

You might already know the areas you want to see an improvement in, you might even have an idea on what needs to be done to get it there, but our process starts with one of the below 3 packages.  These are the perfect introductions for you to get a sense of how we work, and for us to put forward an educated proposal if additional support may be needed. 

AVAILABLE

Spa Day

The Process:

  • Get in touch with us and request your Audit 

  • We'll ask a few questions & confirm your preferences before issuing a quotation

  • Do not inform your Spa Manager or Team

  • We conduct the Audit 

  • Your report will be shared via e-mail within 48hours 

Pricing - USD*:

  • $350 + any treatment cost

* Pricing Valid until September 30th 2022 

* For Spas outside of Dubai, additional travel costs will apply 

* Final quotation will be provided once scope is confirmed

Spa Guest Experience Audit
How does the service in your Spa measure up to industry best-practices?

What's Included:

  • Audit Report Covering:

    • Reservation & Pre-Arrival​

    • Check-In

    • Facilities & Guest Areas

    • Treatment Delivery - 1 Massage & 1 Facial

    • Post-Treatment Service

    • Check-Out

 

The Spa Guest Experience Audit includes:

  • Approx. 120 questions

  • Global Best Practices for High-End Spas 

  • Images (where applicable)

  • Action Points & Recommendations (if applicable)

The Spa Guest Experience Audit Does not Include:

  • Action Planning or Implementation for Recommendations

  • Training 

  • Changes to Policies, SOP's, or Set-ups

We can create your own BSA or integrate your standards into one of our comprehensive templates for $100 USD

LIMITED AVAILABILITY

Hotel & Spa Guest Experience Audit
A captive audience with high spend potential, is your hotel spa maximising all opportunities to capture in-house guests?

What's Included:

In addition to everything in the Spa Guest Audit We Assess:​​

  • Spa & Wellness Capture Opportunities on

    • Website / Booking Platform

    • Confirmation / Pre-Arrival communication

    • Hotel Check-In 

    • In Room & Throughout Hotel

    • Fitness & Wellness Service

    • Spa & Wellness Integration around Hotel

    • Knowledge of Hotel Staff on Spa & Wellness

  • The Hotel & Spa Guest Experience Audit covers:

    • A multitude of potential touch-points shared in Audit & Presentation format

    • Global Best Practices for High-End Hotel Spa & Wellness offerings 

    • Images (where applicable)

    • Action Points & Recommendations 

 

  • The Spa Guest Experience Audit Does not Include:

    • Action Planning or Implementation for Recommendations

    • Training 

    • Changes to Policies, SOP's, or Set-ups

We can create your own BSA or integrate your standards into one of our comprehensive templates for $100 USD

Hotel Pool

The Process:

  • Get in touch with us and request your Audit 

  • We'll ask a few questions & confirm your preferences before issuing a quotation

  • Do not inform your Spa Manager or Team

  • We conduct the Audit 

  • Your report will be shared via e-mail within 48hours 

Pricing - USD*:

  • $750 + treatment, classes, room, food, soft drinks, and any other related expense incurred during the audit

* Pricing Valid until September 30th 2022 

* For Hotels outside of Dubai, additional travel costs will apply 

* Final quotation will be provided once scope is confirmed

LIMITED AVAILABILITY

Modern Workspace

Spa Operations Audit
Low revenues, profit, or guest retention? 
All of the above? Let us take a look inside-out and see what's going on.

What's Included:

The Process:

  • Spa or Hotel & Spa Guest Audit must have been conducted no more than 2 months beforehand

  • Spa Manager or appropriate Team Member must be Assigned to Assist with Operations Audit

  • The audit can take a full day (or longer) depending on the size of your operation

  • Your report will be shared via e-mail within 72hours

Pricing - USD*:

  • $1,550 

  • $1,710 when booked with Spa Guest Experience Audit (save 10%)

  • $1,955 when booked with Hotel & Spa Guest Experience Audit (save 15%)

* Pricing Valid until September 30th 2022

* Final quotation will be provided once the scope is confirmed

* For Spas outside of Dubai, travel costs and an additional overnight stay may be required

After conducting a Spa Guest Experience Audit. we take a look under the hood to see how efficiently and effectively your Spa is operating.

 

This Audit differs per Spa, but generally, we cover:​​​

  • Analysis of Spa Reports & KPI Trackers 

  • Analysis of Spa Software Reports 

  • Reviewing P&Ls (details of revenue & cost required)

  • Full Spa Inspection Looking at:

    • Set-Ups & Organisation​

    • Cleanliness

    • Equipment Maintenance

  • Inventory Management ​

  • Team Management & Communication

  • Operating Practices Including:

    • SOP's & Execution​

    • Checklists

    • Standard Daily Practices 

 

The Spa Operations Audit includes:

  • Operating Standards Measured Against Global Best Practices for High-End Spas 

  • Images (where applicable)

  • Gap Analysis Report with Action Points & Recommendations (if applicable)

The Spa Operations Audit Does not Include:

  • Action Planning or Implementation for Recommendations

  • Training 

  • Changes to Policies, SOP's, or Set-ups

We can create your own Operational BSA or integrate your standards into one of our comprehensive templates for $100 USD

If you think your Spa & Wellness business can and should be delivering better results but you're not entirely sure of what's missing or where to start.  It's time to let an impartial, industry expert lay it out for you.