Spa Pool

Our Projects

Here's where we showcase our most recent & exciting projects... a couple of them are top secret ;) - don't ask because we won't tell (we respect our client's requests for privacy). 

Once you've seen what we've done, check out our services and we'll show you what we can do!

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2021 - present

SENSASIA Management Consultancies, Dubai

  • On-going Project

  • Monthly Retainer providing support as Director of Operations

  • Overseeing operations, leadership development & financial performance of 3 award-winning Spas

  • Created & implemented Brand Operating Guides for 3 different Spa concepts

  • Recruiting & Training Spa Leaders 

  • Created & implemented Brand Audits & Guest Service Audits for each spa

  • Supporting Larger Consulting Projects & Operational Expansion

  • Expanded Group into Hotel Operations

2022

Confidential, Marriott Hotels, Bahrain

  • Hotel & Spa Guest Experience Audit

  • Spa Operations Audit 

  • Gap Analysis & Recommendations Presentation to Hotel Leadership

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Notable Achievements:

  • Discussions are ongoing for potential re-branding or new concept development for spa

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Notable Achievements:

  • Increased Top Line Revenue by 133%

  • Increased Avg. Guest Spend by 43%

  • Guest Retention increased from 2% to 17%

  • Decreased Avg. Monthly Discounts from 40% of Top Line to 11.5% of Top Line

2022

Confidential, Marriott Hotels, Dubai

  • 6 Month Operational Support for Spa & Recreation (Behind the scenes)

  • Hotel & Spa Guest Experience Audit

  • Spa Operations Audit

  • Assistance with Recruitment for new team

  • Creation & Implementation of new Guest Journeys, Set Ups & Operational Standards for Spa & Recreation

  • New Menu's & Packages targeting in-house Guests 

  • Monitored Daily Revenue Reports & Bookings

  • Weekly Check-Ins to monitor Standards & Provide Guidance and Coaching for on-site Spa Leader

  • Provided Monthly Reports for Hotel Leadership

2021

The Address Downtown Hotel, Dubai

  • Hotel & Spa Guest Experience Audit

  • Providing Gap Analysis & Recommendations to EMAAR Corporate Leadership

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2021

The Address Sky View Hotel, Dubai

  • Spa Guest Experience Audit 

  • Providing Gap Analysis & Recommendations to EMAAR Corporate Leadership

2020

SENSASIA Stories Spa, Kempinski Hotel, MOE, Dubai

  • Pre-Opening Operational Set-Up

  • ​Creating Inventory Management Processes

  • Creating & Implementing Spa Specific SOP's 

  • Checking all OSE, FFE

  • Preparing teams for Guest Treatment Trials & Launch

  • Conducted Spa Guest Experience Audit after 12 months

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Notable Achievements:

  • This Spa won several awards during the first year of operations

  • Supported hiring & training of new spa leaders

  • Requested to start a monthly retainer with brand to support Spa on an ongoing basis

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2018 / 2019

The SPA, Grand Plaza Movenpick, Dubai

  • Concept Creation for Property

  • Product Selection & Menu Development

  • Created OSE & FFE Procurement list with Specifications & Recommended Suppliers

  • Assisted with Recruitment of Spa Manager & Team

  • Pre-Opening Operational Set-Up

  • ​Inventory Management Processes

  • Creation & Implementation of SOP's 

  • Checking & testing OSE & FFE on arrival 

  • Prepared teams for Guest Treatment Trials & Launch

  • Post-Opening Operational Support for 1 year ensuring standards were upheld 

  • Monitored Daily Revenue Reports & Bookings

  • Weekly Check-Ins to monitor Standards & Provide Guidance and Coaching for on-site Spa Manager

  • Monthly Reports shared with Hotel Leadership

2015 - 2016

The Ritz-Carlton Spa Concept, DIFC, Dubai

  • Part of the Ritz-Carlton Spa Concept team

  • Participating in Concept Development, Providing Operational Input & Feedback

  • Piloted the Concept ahead of Global Rollout (1 of 2 Spas Globally)

  • Supported other Spas across EMEA as they adopted the Concept 

  • Supported all Marriott Spas across EMEA as Regional Spa Champion

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2014

Iridium Spa, The St. Regis Hotel, Saadiyat Island, Abu Dhabi

  • Reviewed Iridium Brand Concept & Operating Guidelines

  • Audited actual Operation vs Brand and used Gap Analysis to bring Spa & Team in line

  • Formulated & Implemented new Strategies to increase Footfall & Guest Spend

  • Coordinated Partnerships with more Appropriate Skincare Ranges 

  • Created New Menus, Pricing & Packages

2012

Willow Stream Spa, Fairmont The Palm, Dubai

  • Product Selection & Menu Creation

  • Managed OSE & FFE Procurement lists with Specifications & Recommended Suppliers

  • Assisted with Recruitment of Spa Treatment Manager & Full Spa & Recreation Team

  • Pre-Opening Operational Set-Up

  • ​Setting up Inventory Management Processes

  • Creating & Implementing Spa Specific SOP's 

  • Checking all OSE, FFE on arrival 

  • Prepared teams for Guest Treatment Trials & Launch

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