Spa Pool

Susan Yardley

Founder | Global Spa Resources

Get Business Card:

29207AB8-BA8C-4FCA-BCB6-C71DDD36B084.jpeg

*I can't always answer calls when I'm on a project, but drop me a WhatsApp or email and let's talk Spa!

A Bit About Me
"What do we live for if not to make life less difficult for each other?" - George Eliot

A lover of high standards, excelling at service delivery and outperforming estimations.  I have dedicated my career to supporting people & businesses driving for growth and my particular passion is supporting Spas to deliver meaningful contributions toward overall hotel performance.  I believe that guest experience is fundamental and you don't have to be the biggest or fanciest Spa to offer an OUTSTANDING service and quality experience that keeps guests coming back. 

 

A true collaborator, I'm confident in the value my skills & expertise bring to the table, but I also believe that no one person knows more than a team of people combined.  I love brainstorming, troubleshooting and getting creative with passionate, talented team members during my projects.  If you want to go fast, go alone, if you want to go far, go together.
 

Why Work With Me?:

 

  • A 20-year career dedicated to Spa & Wellness

  • Winner of the MEA EDGE Spa Director of the Year Award - Marriott International 

  • First-hand experience of all aspects of Spa Operations & Business means there's rarely a challenge or situation I haven't faced and solved

  • Multi-faceted experience from leading successful Spas on high-volume cruise liners, award-winning day Spas, and ultra-luxurious Hotel Spas

  • Constantly learning and enhancing my repertoire I love discovering new ways to WOW guests or refine operational processes

  • Proven track record - visit my LinkedIn profile to see the impact had on businesses I've worked for & partnered with.

My standards are best aligned with high-end luxury hotel spas that are looking for a 'health check' to see how they measure up to industry best practices or feel strongly their Spa & Wellness can deliver more than it is.  

Click Here to See What we've Been Working on Lately

Spa Pool