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FAQs
WHAT IS GLOBAL SPA RESOURCES?
Global Spa Resources, (abbreviated to GSR), is the premier online platform for the Spa & Wellness industry aimed at anyone working in the industry or who is considering starting a business in the industry where they can connect with vendors & service suppliers from around the globe.
HOW CAN GLOBAL SPA RESOURCES HELP ME?
In order to answer that question we invite you to review the below options depending on which statement best describes your situation:
I am a vendor or service provider and I service businesses in the Spa & Wellness Industry:
GSR can best support you if you sign up for our Vendor Listing or Premier Partner Plan. This will allow you to list your business & services on our platform, which will be visible to all other users & visitors. Our global marketing initiatives will help put your business out to a wider audience and can help you connect with potential clients in new territories.
Additionally, Vendor Listing Plans have access to our ‘Active Projects’ and you’ll be able to search and submit proposals for relevant projects, which could potentially secure new business for you. For more information on this, please read our section on WHAT ARE ACTIVE PROJECTS?
I am a Spa, Salon, Fitness or Wellness Manager / Director / Owner:
The main way GSR can support your business is to make it easier than ever for you to find and connect with service vendors and industry experts from all around the globe. We know first hand how much time this can take up!
You may be looking for a new product line or equipment to enhance your current offering. You may be in charge of a pre-opening and have several tasks to put out to tender (Recruitment, Procurement, Consultancy etc.).
WHAT KIND OF MEMBERSHIPS DO YOU HAVE?
Site Members
Anyone can become a site member, it is completely free and only requires the user to complete the sign up form by clicking on the member sign in bar on any page and selecting to log in / sign up. A site membership is required for anyone wishing to email or communicate with another site member via our chat / mailing feature. Your profile must be set to Public.
Professional Subscription Plans
These are required in order to utilise certain paid features of our platform including listing your business or accessing our recruitment database. These memberships are open to anyone who is already a site member and who pays the required fees for access.
I’M INTERESTED IN A BUSINESS ON YOUR SITE, HOW DO I CONNECT WITH THEM?
To connect directly, click the ‘MORE’ button on the main directory page and you can see snapshot details about the business including how to ‘WORK WITH US’ at the bottom of the page. Here you will see the members’ name, which you can type into the ‘chat’ / ‘message’ box which is displayed as a black speech bubble on your screen.
Another way to connect with them is to click the link to their direct website and follow their own ‘contact us’ instructions.
WHY CAN’T I SEE A ‘CHAT’ OR ‘MESSAGE’ BUBBLE ON YOUR SITE?
This feature is only visible to site members who have made their profile public and are logged in. If you cannot see it, please make sure you join us as a site member, that you are logged in and that your profile is public.
WHY IS THE NAME OF THE PERSON I AM SEARCHING FOR NOT SHOWING UP IN THE CHAT / MESSAGE BOX?
You can only contact members whose profile has been made ‘public’. If you cannot find the member then there is a change they have not made their profile public. Please send a message to Susan Yardley, and let her know whom you are trying to contact so she can inform them and remind them to make their profile public.
WHY AM I NOT SEEING ANY NAMES IN THE CHAT / MESSAGE BOX?
The most likely cause of this is that your site members profile is not set to ‘public’. You can check this by clicking ‘My Account’ in the members log in bar and visiting your ‘Profile’ page from the members menu. If your site is Private you will see a button in your header section marked ‘Make Public’. If you do not see this and you want to check that your profile is public, click on the 3 small dots next to the ‘Edit’ button and you will see an option that states ‘Make Profile Private’. If you see this, your profile is public.
HOW DO I ADD MY BUSINESS TO YOUR DIRECTORY?
To add your listing to our directory and become part of our promotional campaigns, you can follow the below easy steps:
Step 1
Visit the plans & pricing page and take out the Vendor Listing or Premier Partner Plan.
Step 2
Once payment has been made, you will be granted access to the List My Business Form. Once you submit the details, your listing will be live and you will be able to see it straight away!
HOW DO I EDIT MY LISTING IN THE VENDOR DIRECTORY?
You can make as many edits or updates to your listing as you please throughout the duration of your subscription.
Step 1
Make sure you are logged in under the email used to create your membership and the listing.
Step 2
Find your listing in the Vendor Directory and select 'More' to view your main showcase profile. You will see a small pencil icon near the 'About Us' section (this will only be showing if you are logged in). Click this icon and a form will pop up on the screen.
Step 3
Use the form to edit your content, press 'Submit' and view your changes! If your changes do not appear immediately, please refresh the page and check again.
HOW DO CLIENTS CONTACT ME VIA YOUR PLATFORM?
There are 2 ways for our users to contact you. The first is via direct messaging system on our platform. For this, you have to make sure your site member profile is set to ‘public’. You can check this by clicking ‘My Account’ in the members log in bar and visiting ‘Profile’ page from the members menu. If your site is Private you will see a button in your header section marked ‘Make Public’. If you do not see this and you want to check that your profile is public, click on the 3 small dots next to the ‘Edit’ button and you will see an option that states ‘Make Profile Private’. If you see this, your profile is public.
The other way for our users to contact you is for them to click the link to your website where they will be redirected to your own webpage and can connect with you directly from there. Our site uses analytics to measure how many users visit your profile and click your link and we will share this with you on a monthly basis.
HOW DO I KNOW IF MY LISTING IS BEING SEEN?
Our site uses analytics to measure how many users visit your profile on our platform and click your link to be redirect to your own website. We will share specific stats with you on a quarterly basis.
HOW CAN I SHOWCASE MORE IMAGES TO POTENTIAL CLIENTS?
As a paying member, you can post images in our Members Gallery. Here you can showcase some of your best work, any products you’re promoting or specific services you’re offering.
These images can be viewed by anyone visiting our platform, but can only be uploaded by paying members.
The images will remain on the platform until you remove them or until the end of your membership provided it is not renewed.
WHAT IF I WANT TO CANCEL MY MEMBERSHIP?
Please read our terms & conditions prior to taking out a membership with us
WHAT HAPPENS AT THE END OF MY MEMBERSHIP?
You will receive an automated reminder informing you that your membership is close to expiring and you will be prompted to renew. If you choose to renew, you don’t need to do anything.
If you choose not to renew, anything related to your paid membership will be removed from our platform including your business listing, any courses listed, any images in the Members Gallery and any other features, posts, events or functions which mention your business.
Once deleted, these cannot be re-instated by us, so if you renew your listing after these have been removed, you will effectively be starting over on our platform and can re-post / re-share anything that is still relevant.
HOW DO I LIST AN ONLINE COURSE?
To add your online course to our directory and become part of our promotional campaigns, you can follow the below easy steps:
Step 1
Visit our plans & pricing page and take out the relevant plan
Step 2
Log In and visit the ‘List an Online Course’ section either via the Homepage or via the Training & Development section on the menu.
Step 3
Please take care when completing this form and uploading the requested information. Once you submit the details, your listing will be live and you will be able to see it straight away!
HOW DO I EDIT MY COURSE DETAILS?
Please note that for the moment, we are still working out the functionality that will allow you to edit your details. Until then, any edits or changes you need to make should be sent to info@globalsparesources.com. Please provide details on the changes you would like to be made and which images you would like to be used in which section. Please allow 24-48 hours for changes to be Live.
I AM LOOKING FOR A JOB, HOW DO I ADD MY CV TO YOUR DATABASE?
To add your CV to and become part of our recruitment candidate directory, you can follow the below easy steps:
Step 1
If not done so already, join our community as a Site Member using the Log In button at the top right of any page.
Step 2
Log In and visit the ‘Add CV’ page via the Recruitment section on the menu.
Step 3
Please take care when completing this form and uploading the requested information. Once you submit the details, your profile will be live and anyone with access to our recruitment portal will be able to see it immediately.
HOW DO I VIEW AND EDIT MY CANDIDATE PROFILE?
You can view and make as many edits or updates to your profile as you please throughout the duration of your subscription.
Step 1
Make sure you are logged in under the email used to create your membership and the profile.
Step 2
Type www.globalsparesources.com/yourfirstname (example, www.globalsparesources.com/john) in the address bar of your browser and press enter. You will then be directed to your profile page where you can see a small pencil icon, which when pressed, will present you with a pop up form.
Step 3
Use the form to edit your content, press 'Submit' and view your changes! If your changes do not appear immediately, please refresh the page and check again.
CAN I APPLY FOR ANY JOBS DIRECTLY THROUGH YOUR SITE?
Job postings on our platform are not public, this is because our system works by matching candidates to positions based on criteria and suitability. This means that when are sent a job posting, you have a higher chance of a successful application.
I AM RECRUITING, HOW DO I GET ACCESS TO CVS IN YOUR DATABASE?
Our recruitment options vary depending on your needs, please visit our recruitment page in the menu to select the best option for you.
HAVE A QUESTION THAT’S NOT ANSWERED?
CONTACT US info@globalsparesources.com
